The JCTC PLC analyzed the performance data and decided to focus on increasing enrollment because of the state level emphasis on enrollment and because increased enrollment could potentially impact other gains for performance measures. Following much discussion, the project was to connect with selected students with 0-11.99 hours that were identified by the instructional staff (students with the most potential to impact MSGs), and to transition those students to enrollment status (12+ hours). This would be done through repeated contacts with the students and by a crosswalk of students with probation and parole to encourage compliance. JCTC Skills U Director, with assistance from Data and Assessment Specialist, sent weekly reports (from KAERS) noting students that missed 1 week of class, 30 days, 60 days and 80 days. College and Career Navigators and instructors contacted students using multiple contact methods including but not limited to phone, social media, text, remind 101, etc. Instructors were also encouraged to use their professional judgement to contact students more often if considered appropriate. A collaborative google sheet for tracking student contacts was developed. There was a tab for each county. Some counties added items to the spreadsheet to make them more useful for that program.
A collaborative spreadsheet was created to record student contacts, notes about student contacts, and results. The staff successfully used the collaborative Google Sheet with tabs for each county and used professional judgement in determining the frequency of student contact efforts. Some program counties added data fields to improve their Sheet for their purposes. Tallied results showed 601 contacts of 184 students with 23% of the students contacted reengaging during the project period.
LIVE AND LEARN, MESSY MOMENTS
The challenges are the temporary nature of the students contact points (phones, addresses, etc), and finding that fine line between encouragement and harassment. Preliminary findings are that out of 601 contacts of 184 students, 43 (23% of those contacted) reengaged to date. The unknown is if this number will increase in time and the staying power of the students that have returned. A big challenge is the staff time and effort required to contact the students.
As an interesting aside, some students would respond to some staff members but not others. As students built rapport and felt more comfortable with particular instructors, that trust helped to re-recruit students and re-engage them to successfully complete the program.
WHAT DO WE NEED TO CLONE THIS PRODUCT?
WHAT IS THE PROCESS?