The project of the HCTC PLC was to create and use a process map of the student experience with the goal of improving enrollment and MSGs. This project was chosen because the program staff all had less than one year of experience and the program was in the process of staffing up. Therefore, a process map would be useful for both students and staff to understand the steps a student might take to achieve his/her goals. A rough flip chart draft was developed, followed by maps created in publisher of the entire program and the individual programs (ELA, Pre-employment, GED®). The map proved immensely useful for new staff and as an orientation tool with students. It served as a successful tool for opening the discussion with students for setting short and long term goals.
LIVE AND LEARN, MESSY MOMENTS
The map is and will continue to be used with students and new staff. It will also continue to evolve and change as new efficiencies and other changes are “mapped.”The format allows the program to hand to targeted map to students and explain the process for achieving selected goals.
Using the map definitely opened the door for students to setting long term goals.
WHAT DO WE NEED TO CLONE THIS PRODUCT?
WHAT IS THE PROCESS?